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Template: requires legal review before launch. This generic privacy policy is a starting point only and has not been reviewed by a lawyer. Confirm it against PIPEDA and Lumen House’s actual tools (Acuity, Google Forms, Squarespace, email marketing) before publishing.

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privacy policy

Last updated: [DATE TO CONFIRM]

Lumen House (“we”, “us”) respects your privacy. This policy explains what personal information we collect through this website and our booking tools, how we use it, and the choices you have. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

  • Contact details you provide: your name, email address, phone number and message when you submit an inquiry, book a session, or subscribe to our newsletter.
  • Booking details such as the date, time, space and number of guests, collected through our third-party scheduling provider.
  • Basic technical information (such as browser type and pages visited) collected automatically by our website platform for analytics and security.

How we use it

  • To respond to inquiries and manage bookings, including sending access codes and booking reminders.
  • To send news and updates if you have subscribed (you can unsubscribe at any time).
  • To operate, secure and improve our website.

Third-party services

We use trusted third-party services to run our website, bookings, forms and email. These providers process information on our behalf and under their own privacy policies. [List confirmed providers here.]

Payments

Payments are processed by our booking provider’s payment processor. We do not store full payment card details.

Retention

We keep personal information only as long as needed for the purposes above or as required by law.

Your choices

You may request access to, or correction or deletion of, the personal information we hold about you by contacting us at create@lumenhouseldn.com.

Contact

Lumen House · 753 Richmond Street, London, ON N6A 3H4 · 226.559.4878